About caregivers
- How do you screen caregivers? Do you check references and criminal records?
- What training do caregivers have, including dementia care and safe lifting?
- Are caregivers employees or contractors? Who's responsible for WorkSafeBC coverage?
- Will my parent see the same caregiver each time?
- Can I request a language, gender or cultural match?
About the business
- Do you carry liability insurance?
- Who do I call after hours or in an emergency?
- What happens if a caregiver is sick or doesn't show up?
- How do you handle complaints?
About care
- Who writes the care plan, and how often is it reviewed?
- What can't your caregivers do? Where does non-medical care stop?
- How do you keep families updated?
About money
- What are your hourly rates, minimum visits and extra charges?
- Do you need a contract or notice to cancel?
- Can you work with ICBC, WorkSafeBC or other funders, and can you bill them directly?
Red flags
Be careful if a provider won't put prices in writing, can't explain who employs the caregiver or promises that any funder will pay before it's approved.
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Common questions
Do I need a home care agency or can I hire someone directly?
Both are options. If you hire directly, you may become an employer with duties such as WorkSafeBC registration, depending on the arrangement.