What the support looks like
Your plan will be based on what ICBC approves and what you need. It can include:
- Washing, bathing and grooming
- Help getting dressed, including around casts, braces or slings
- Using the toilet safely
- Getting in and out of bed and moving around the home
- Preparing meals and help with eating
- Medication reminders
- Going with you on community outings
How ICBC decides
ICBC's guide explains that your daily living needs are assessed in three areas: looking after yourself, looking after your home and getting out in the community. Your needs have to meet a minimum level, and they're reassessed at regular intervals. Your support and recovery specialist arranges this.
Before you spend any money on care, get it pre-approved. ICBC looks at whether the cost is reasonable, whether the time needed is realistic and whether the pay is in the normal range for similar services.
Common situations
- Broken bones or surgery that limit your arms, legs or back
- Whiplash or back injuries that make bending and lifting painful
- A brain injury or concussion that affects memory, balance or fatigue
- Older adults who were independent before a crash and now need help
As you get better
Personal care should change as you recover. We'll let you and your specialist know when your needs change, so hours can be adjusted.
We provide non-medical home support. We don't provide nursing care, wound care, injections or medication administration. If you need those, your doctor or Fraser Health Home and Community Care can arrange them, and we can work alongside that care.
Right Move Home Care is an independent private business and isn't part of ICBC. ICBC decides what's covered on each claim. We can't promise coverage, so confirm with your ICBC support and recovery specialist before services start.
Common questions
What if I only need help for a few weeks?
That's common. Tell your specialist what you need and call us. Short-term plans are fine.
Can a family member do it instead?
ICBC's guide says you can hire family, friends, neighbours or a professional, and the responsibility for the choice is yours. Check with your specialist first, since it can depend on your situation.
Do you need a doctor's note?
Ask your specialist what they need for your claim. They'll tell you what assessment or documents apply.